Randy Everett
- Role
- Sr Platform Support Manager at Cardlytics
- Location
- Columbia, TN, US
- LinkedIn followers
- 500 followers
Experience
Sr Platform Support Manager
Aug 2022 — Present · Franklin, TN, US
Responsible for leadership of the Platform Support team and delighting our customers * Ensuring our support tickets are responded to, and resolved within SLA timeframes using best practices.* Escalation management and service recovery as needed * Provide KPI\'s metrics to Senior Leadership and SLA reports to our Partner Banks.* Provide employee feedback and coaching to build team\'s skill sets * Collaborate daily with cross functional teams driving improvements especially in engineering/product areas * Budget and resource management
Education
California Real Estate License
Continue to maintain active license in the state of California.
Continuing Education
Leadership, Organizational Performance, Qualtity Management, Project Management
1991
Florida College
Business
West Valley College
Business
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