Randy Desrosiers

Senior Delivery Director @Stefanini North America and APAC

Waterford, MI, US

EMAILS

r••••••••@stefanini.com

MOBILE NUMBERS

+12•••••••09

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WORK HISTORY

Feb 2020 — Present

Senior Delivery Director @Stefanini North America and APAC

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Southfield, MI, US

After being away for 3 years I am proud to be back working with my Stefanini Family. I was presented with an opportunity to come back to work with a team I know very well. It is great to be back working with such a great group of talented professionals. At Stefanini our mission is to make the dreams of our customers, employees, and shareholders a reality, through the finest technology and innovative solutions. I am truly excited to be able to take part in this mission!

SKILLS

CoachingSix SigmaIT OutsourcingQuality SystemTroubleshootingMs ProjectWorkforce ManagementIncident ManagementIT Service ManagementService DeliveryTechnical SupportChange ManagementBusiness AnalysisMentoringHiringBusiness Process ImprovementService ManagementService DeskCustomer RelationsQuality ImprovementOutsourcingProject ManagementManagementSlaProcess ImprovementBpoBudgetsCustomer Relationship Management (Crm)CrmItilBusiness IntelligenceTeam ManagementForecastingProcess Quality ImprovementTeam LeadershipProblem SolvingStrategyVendor ManagementSoftware DocumentationCall Centers

ABOUT RANDY DESROSIERS

Senior Director for North America Service Desk for Stefanini Group. I have the privilege…

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