Randy Crouse

About Randy Crouse

Highly successful, focused, and results oriented financial services professional with 30+ years of experience. Successful 25+ years of leadership level management experience in Sales, Commerical/Consumer Credit Risk, Financial Analysis, Operations, and Project Management. Knowledge of demographic markets including Boston, New York, Philadelphia, Washington D.C, Pittsburgh, Cincinnati, Atlanta, Charlotte, Orlando, Tampa and Miami. Skill sets include expertise in the following areas:Risk ManagementFinancial Statement AnalysisSalesRelationship ManagementCommercial and Consumer LendingConsumer and Commercial Credit Risk AnalysisComplianceSalesRelationship ManagementOperations Management Customer ServiceCollectionsCall Center ManagementSix Sigma / Project Management

Experience

1. U s Sales Support Manager

   Ford Credit

   Jun 2024 — Present · Tampa, FL, US

   Responsible for Inside Sales Support teams which provide support to our external sales and internal operational teams along with our Ford Dealers and Lincoln Retailers.Inside Sales Support teams handle Internal Sales Request cases, develop Dealer Incentives and FDAF presentations, coordinate Grass Roots meetings and Dealer Events, and develop/implement process improvements.

Education

• Penn State University

  Bachelor's of Science, Business Management

  1990 — 1994

• University of Mary Washington

  MBA, Business Administration

  2003 — 2005

Skills

• Banking
• Risk Management
• Credit Risk
• Business Process Improvement
• Underwriting
• Forecasting
• Consumer Lending
• Commercial Lending
• Business Relationship Management
• Relationship Management
• Credit Analysis
• Leadership
• Customer Satisfaction
• Financial Risk
• Loans
• Credit
• Mortgage Lending