Randy Austgen

About Randy Austgen

The most effective customer success leaders are those who deliver a deep understanding of and a passion for enhancing the customer journey. Across my progressive career in the software and technology industry, I have received multiple promotions based on my leadership strengths and my dedication to building loyal customer relationships. From designing processes and procedures to improve onboarding and training to driving project management best practices, I offer documented success in helping companies grow their revenue and customer base. I enjoy building and leading teams in customer support, training, and customer success to deliver top-notch customer experiences. I truly enjoy working in a collaborative setting and mentoring my team in seeking out opportunities to utilize their unique skills. I am known for my communication skills and my ability to explain complex concepts in a clear and concise manner. Whether speaking with my team, customers, or executives, I strive to build and maintain meaningful relationships.AREAS OF EXPERTISE: Building Customer Relationships Customer Onboarding and Training Customer Engagement Strategic Planning Business Process Development Project Management Quality Assurance Team Building and Leadership

Experience

1. Vice President of Customer Success

   Paragon Truss

   Mar 2025 — Present · Chattanooga, TN, US

   Leading Customer Success at Paragon Component Systems, a pioneering SaaS company transforming collaboration throughout the truss component lifecycle. Driving customer adoption, engagement, retention, and overall satisfaction by developing and executing strategies that maximize client value. Focused on building a world-class customer experience that ensures long-term success while aligning with Paragon\'s mission to deliver the industry\'s best software solutions.

Education

• Indiana University Bloomington

  BS, Biology

  1996 — 2000

Skills

• Construction Management
• Green Building
• Account Management
• Project Planning
• Training
• Microsoft Office
• Sales
• People Management
• Customer Relations
• Quality Assurance
• Software Project Management
• Employee Training
• Microsoft Excel
• Customer Service
• Engineering
• Architecture
• Contract Negotiation
• Technical Support
• Presentations
• Strategic Planning
• Customer Product Training
• Construction
• Training Documentation
• Project Management
• Autocad
• Client Presentation
• Agile Methodologies
• Management
• Materials
• Process Improvement
• Presentation Development
• Cad