Randolph Crnkovic

About Randolph Crnkovic

Highly organized professional looking to leverage my sales expertise, client services and excellent customer facing experience. Hard working and motivated individual, seeking to apply my knowledge with a collaborative team spirit. Eager to utilize my exceptional organizational skills and creative problem solving efforts to a thriving business enterprise.

Experience

1. Technical Lead Manager, Client Success Engineering

   Rithum

   Jan 2025 — Present

   Lead technical strategy and execution across the Client Success Engineering (CSE) team-Act as senior technical advisor for platform configuration, data architecture, and issue resolution-Serve as escalation point for complex technical challenges to maintain client trust-Mentor engineers, support onboarding, and foster a collaborative learning culture-Oversee technical implementation of complex client projects, ensuring scalable solutions-Collaborate cross-functionally with Product, Engineering, and Delivery teams for solution alignment-Drive continuous improvement through tooling, documentation, and process enhancements-Lead internal knowledge-sharing and technical training sessions-Join client conversations requiring deep technical expertise-Ensure consistency and scalability in global technical processes and documentation-Proactively manage technical risk across client engagements-Act as a liaison between CSE and internal stakeholders to align on priorities and expectations.

Education

• University of North Carolina at Greensboro

  Bachelor of Science (B.S.), Business Administration, Corporate Communications

  2006 — 2011

Skills

• Leadership
• Social Media
• Microsoft Office
• Sales
• Retail
• Creative Problem Solving
• Critical Thinking
• Leadership Development
• Microsoft Excel
• Powerpoint
• Time Management
• Advertising
• Event Planning
• Excel
• Customer Service
• Merchandising