Rando Kaloti

Senior Implementation Solutions Manager @dentsu

Toronto, ON, CA

I lead the successful delivery of innovative proprietary media technology products across North American clients such as Microsoft, Intel and eBay by leading cross-functional collaboration, discovery & pain point identification and supporting the implementation to drive simplified media processes, workflows, and time-savings for our clients. I work with product, engineering, CSM, and Support teams to execute dentsu’s broader roadmap for scalable, user-centric media tools that drive operational efficiency and long-term value for clients.Current lead on client discovery sessions to identify inefficiencies in the media lifecycle, implementing media applications that reduced manual effort by 30%+ and introduced dashboards, notifications, and alerts for improved decision-making.Worked with Product, Engineering, and CSM to build Power BI dashboard by analyzing quantitative data from a suite of media applications, delivering actionable insights that empower customer success, support, product and leadership teams the ability to enhance the client experience by understanding adoption and usage behaviors. Developed and standardized customer success strategy & processes, equipping Customer Success Managers with strategies that increased the client experience through a more personalized success approach.Selected Participant – Game Changing Talents (GCT) Program (2023–2024)- Dentsu Global Talent Development InitiativeChosen as one of only 200 employees globally for Dentsu’s prestigious Game Changing Talents program - an immersive, year-long experience focused on accelerating high-potential talent through curated professional and personal development opportunities. The program invests in future leaders by equipping them with the tools, mentorship, and global exposure needed to drive innovation and impact across the organization.

Ryerson University

Bachelor’s Degree