Randi Tutelman

About Randi Tutelman

Results-driven executive with 12+ years of experience scaling SaaS businesses and driving revenue growth. Proven ability to build high-performing teams, implement effective go-to-market strategies, and exceed customer retention targets. Passionate about leveraging customer insights to optimize business outcomes in complex, high-growth environments

Experience

1. Chief Customer Officer

   Flowcode

   Dec 2023 — Present

   Led customer retention and revenue expansion strategies as a key executive team member in a Series B company, consistently exceeding targets across enterprise clients, including Disney, BMW, NBCU, and NFL. Spearheaded the launch of Flowcode\'s Client Advisory Board, directly influencing product development and driving a 15% increase in adoption among board members. Established and implemented scalable customer health metrics, proactively reducing churn risk. Drove company-wide OKR management, ensuring alignment with financial and operational targets and contributing to overall business growth.

Education

• Lehigh University

  Bachelor of Arts (B.A.), Design Arts, Entrepreneurship Minor

• Lehigh University

  Master of Engineering - MEng, Technical Entrepreneurship

Skills

• Entrepreneurship
• Event Planning
• Fashion
• Business Development
• Organizational Development
• New Business Development
• Business Strategy
• Social Media Marketing
• Microsoft Excel
• Powerpoint
• Fashion Jewelry
• Fashion Design
• Microsoft Word
• Social Media
• Research
• Photoshop
• Adobe Photoshop
• Marketing