Randie Jaffe

About Randie Jaffe

ServiceNow Architect with over 20 years of experience in the IT industry. Expertise in the ServiceNow platform, including ITSM, CSM, and FSM modules. Strong analytical, business process and problem-solving skills. Excellent communication and interpersonal skills.I am passionate about using technology to solve business process problems. I have a proven track record of success in leading and delivering complex projects. I am also a strong advocate for continuous process improvement and I am always looking for new ways to improve the way we work.ServiceNow architectITSMITOMCSMProject managementLeadershipProblem-solvingCommunicationInterpersonal skillsContinuous ImprovementTechnologyInnovationOrganizational Change Management

Experience

1. Principal Platform Architect

   ServiceNow

   Oct 2023 — Present

   Successfully translates business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.• Establish and manage technical governance processes.• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points.• Facilitate Common Service Data Model (CSDM) workshops, creating crawl-walk-run models.

Education

• Southern New Hampshire University

  Information Technology/Analytics

• LongWood High School

  High School

  1984 — 1988

• University of Phoenix

  B.S, Information Technology

  2002 — 2005

Skills

• Analysis
• Leadership
• Process Improvement
• IT Management
• Cross-Functional Team Leadership
• IT Operations
• Itil
• IT Service Management
• Change Management
• Vendor Management
• Networking
• Technical Support
• Business Analysis
• Servicenow
• Computer Hardware
• Bmc Remedy
• Sharepoint
• Disaster Recovery
• Help Desk Support
• Customer Service
• Management
• Active Directory
• Windows Server
• Itil V3 Foundations Certified
• Incident Management
• Troubleshooting
• System Administration