Randi Mansell

Manager, Client Success @Built

Nashville, TN, US

Promoted to Manager of Client Success within 12 months due to exceptional performance in a Senior role, I lead a team of six Client Success Managers overseeing a portfolio of over $16M in ARR across 200 SMB, Mid-Market, and Enterprise construction lending clients. My focus is on driving client growth and retention through strategic initiatives that promote adoption, upsell, and cross-sell opportunities. I have established key performance indicators (KPIs) to improve operational efficiency and foster the professional development of my team.One of my key achievements includes developing a scalable 1-to-many program for our SMB client base, resulting in a 98% retention rate, surpassing the company OKR of 95%. Additionally, I collaborate cross-functionally with Product & Engineering, Sales, Implementations, and Support teams to define and implement standard operating procedures (SOPs) that enhance client outcomes and streamline escalation management. This role allows me to combine strategic leadership, operational excellence, and a passion for delivering impactful client success.Built Technologies is a Nashville-based company specializing in construction finance technology. Their cloud-based platform connects lenders, property developers, home builders, and contractors, streamlining the flow of capital throughout the construction ecosystem. By integrating all key stakeholders in real-time, Built’s solutions mitigate risk, expedite draw disbursements and payments, ensure compliance, and enhance customer satisfaction. As of 2021, the company managed over $200 billion in total construction value and achieved a valuation of $1.5 billion, reflecting its significant impact on the industry

University of Richmond

Bachelor's degree, Leadership, French

Relay Graduate School of Education

Masters of Teaching, Elementary Education