Randi Kirkevold

Experience

1. Patient Access Associate- Prn

   UnityPoint Health

   Jul 2024 — Present · Des Moines, IA, US

   The Patient Access Associate is responsible for obtaining accurate and thorough demographic and financial information for each patient during an Emergency Room visit. Ensures that appropriate signatures, financial information and precertification requirements are secured. Screens for benefit eligibility on appropriate accounts. Informs/educates patients that have not been pre-registered of their financial responsibility reviewing deductibles, coinsurance, allowable and copayments. An estimate is developed and reviewed with each patient. Collection process is initiated and posted to the patient’s account.When these functions are completed with accuracy this process will ensure patient safety through appropriate identification, maximum reimbursement for hospital charges and compliance with all state and federal regulations.Interacts in a customer focused and compassionate manner to ensure patients and their representative’s needs are met, and that they understand the medical center’s policies for the resolution of patient financial liabilities and the various available payment options.

Education

• Waterloo West High School

  High School Diploma

  2007 — 2011

• Hawkeye Community College

  General Education

  2011 — 2013

Skills

• Public Relations
• Internet Explorer
• Management
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Skype
• Non-Profit Volunteering
• Leadership
• Customer Relations
• Customer Satisfaction
• Communication
• Time Management
• Guest Services
• Social Networking
• Customer Service
• Teamwork
• Public Speaking
• Social Media
• Volunteering
• Volunteer Recruiting
• Microsoft Office
• Sales