Randi Brooks

About Randi Brooks

I am a Senior Product & Program Management leader with more than 20 years of experience driving digital transformation, UX operations, and enterprise‑scale initiatives across financial services, healthcare, telecommunications, and government sectors. My work centers on harmonizing UX, Product, Engineering, and business teams to deliver seamless, user‑centered digital experiences that serve millions of customers.At Wells Fargo, I advanced through roles spanning Digital Product Management, Virtual Channels leadership, and UX Program Management—most recently guiding strategy and execution for Consumer Payments / Money Movement products, i.e. Zelle, Bill Pay, and Cross border wires and transfers. I specialize in building operational frameworks, optimizing product lifecycle processes, and leading cross‑functional teams through complex delivery cycles in fast‑paced, highly regulated environments.My background includes deep experience in Agile delivery, enterprise migrations, vendor and contract management, and change leadership. I’m known for clear communication, thoughtful partnership, and the ability to bring structure, alignment, and momentum to large, multi‑disciplinary teams.With an MS in Telecommunications & Technology from Golden Gate University, a BA from Northwestern University, Scaled Agile and PMP certifications, I bring both strategic insight and operational rigor to every initiative. I thrive in environments where innovation, collaboration, and user‑centered design come together to create meaningful impact.

Experience

1. Ux Design Program Product Manager - Digital Payments

   Wells Fargo

   Jan 2025 — Present

   UX delivery lead for digital payments initiatives, driving multiple feature enhancements from concept through production. Partnered closely with Product, Line of Business, and Engineering teams to plan, prioritize, and launch new capabilities using Agile methodologies. Ensured alignment across cross‑functional teams, maintained delivery momentum, and supported high‑quality, user‑centered releases across the digital payments ecosystem.

Education

• Golden Gate University

  Master of Science - MS, Information Technology Project Management

• Northwestern University

  B.S., Psychology

  1983 — 1987

• Golden Gate University

  Master of Science - MS, Computer Systems Networking and Telecommunications

• Golden Gate University

  M.S., Technology/Telecommunications Management

  1997 — 2000

Skills

• Resource Management
• Pmo
• Pmp
• Project Management Office (Pmo)
• Team Leadership
• Training
• Vendor Management
• Project Management
• Project Planning
• Data Warehousing
• Management
• Team Building
• Ms Project
• Healthcare
• Cross-Functional Team Leadership
• Business Analysis
• Integration
• Project Portfolio Management
• Sdlc
• Relationship Management
• Forecasting
• Contract Management
• Business Process Improvement
• Requirements Analysis
• Risk Management
• Process Improvement
• Program Management
• Software Development Life Cycle (Sdlc)
• Microsoft Project
• Visio
• Analysis