Rander Harris
Incident Response Team Lead @ Accenture Federal Services
- Role
- Incident Response Team Lead at Accenture Federal Services
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Rander Harris
Highly Skilled and motivated AWS Certified Solutions Architect who defines solutions by…
Experience
Incident Response Team Lead
Dec 2021 — Present · Arlington, VA, US
Proactively monitor and triage technical error incidents, ensuring timely coordination with relevant teams for effective resolution.• Utilize the knowledge database for initial triage, reviewing and analyzing relevant information to inform effective decision-making.• Effectively coordinate and collaborate with technical subject matter experts on incidents identified within the production environment, ensuring precise issue resolution and system stability.• Facilitate thorough root cause analysis for technical errors, collaborating with technical teams to identify and address underlying issues.• Collaborate closely with teams to effectively craft and disseminate key communications to stakeholders as required.• Efficiently resolve incidents to meet service level agreements (SLAs), escalating them when necessary to ensure timely and effective problem resolution.
Skills
- Breaking News
- Photography
- Broadcast Television
- Press Releases
- Digital Media
- Television
- Producing
- Documentaries
- Multimedia
- Video Editing
- Directing
- Publishing
- Radio
- Creative Direction
- Feature Articles
- Film
- Video Production
- Media Relations
- Editorial
- Video Post-Production
- Radio Broadcasting
- New Media
- Scripting
- Adobe Creative Suite
- Storytelling
- Audio Editing
- Camera
- Music Videos
- Editing
- Sound
- Copywriting
- Non-Linear Editing
- Broadcast
- Avid
- Media Production
- Final Cut Pro
- Broadcast Journalism
- Video
- Branding & Identity
- Post Production
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