Randeep Singh
ITSM Consultant - Service Now
- Role
- Business Analyst at Infosys
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Randeep Singh
My involvement is as Business analyst to handle Critical/Major Incidents reported by different teams, checking/reporting the criticality of the issue by engaging with Business User/Stakeholders. Sharing Critical/Major Incident Bulletin through SNOW (ServiceNow). Engaging required technical teams on the bridge/Meeting required to troubleshoot the issue and follow-up the teams to share the RCA of the reported issue. Raised issue myself if any critical escalation found that can affect brand/firm/Company.
Experience
Business Analyst
Dec 2022 — Present · Gurugram, IN
Service Now Administrator, Critical Incident Management, Major Incident Management, ITSM, ITIL
Education
Maharshi Dayanand University
Postgraduate Degree
2011 — 2013
Maharshi Dayanand University Rohtak
BCA
2008 — 2011
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