Randee Gilpin

Major Customer Success Manager @Uniti Group Inc.

Proactively engage customers to provide product and feature updates•Improve usage of product features through facilitated product training•Deepen and expand customer relationships using real-time insights into customer needs•Onboard, train, and drive customer utilization of the WE Connect Portal, including continuing education as features and capabilities are enhanced•Act as concierge and voice of the customer during the order requirements gathering, provisioning, service acceptance, and first bill review.•Identify any risks to customer success then develop, implement, and complete the cross functional mitigation strategy•Take proactive action to minimize service and account churn, and drive revenue realization•Identify knowledge gaps and work internally to mitigate future risks•Provide training, service assessments, and tips on our feature-rich, SaaS solutions•Shepherd our customers through technology planning and orchestration to ensure they receive what they expect, when they expect it