Randall Martinez
Results-driven Systems Engineering professional with a strong background in IT and customer experience, skilled in applying Lean and Agile methodologies to optimize processes and enhance service delivery.
- Role
- Customer Service Representative at GE Vernova
- Location
- Hudson, FL, US
- LinkedIn followers
- 500 followers
About Randall Martinez
Systems Engineering professional with experience in IT process management, customer success, and product support in manufacturing and service-driven environments. Proven leadership in applying Lean manufacturing and Agile practices to drive process improvements, enhance efficiency, and elevate customer satisfaction.Experienced in supply chain and procurement, including inventory management and ERP systems such as SAP and Oracle. Known for leading cross-functional collaboration, solving complex problems, and delivering measurable, sustainable results.
Experience
Customer Service Representative
Aug 2025 — Present · Clearwater, FL, US
Member of Customer Experience team responsible for providing “Post Sales” customer service for Clearwater Power Sensing & Capacitors. Case creation, RMA creation, customer follow up, and execution. In addition, also provide support for giving customers and/or Sales Team open order status including progress of orders through the manufacturing process and confirmation of factory ship commitment dates. Lean activities such as process improvement.
Education
Universidad de Costa Rica UCR
General Studies, Law
1989 — 1991
Universidad Estatal a Distancia de Costa Rica
Computer Engineering
2011 — 2012
Universidad de Ciencias Empresariales UCEM
Bachelor's degree, Systems Engineering
2013 — 2016
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