Randall McQuown
Senior Customer Success Manager @Bluevolt
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WORK HISTORY
Senior Customer Success Manager @Bluevolt
Portland, OR, US
Senior Customer Success Manager responsible for building and managing accounts by developing and maintaining strong, trust-based relationships with customers. Focus on aligning and ensuring all business and client needs and expectations are met with SaaS platform. Perform cross-functional team collaboration and management of SaaS implementation projects of custom LMS eLearning “Universities.” Focus on driving renewals, cross-sales, and business growth while building positive long-term relationships with customers. Strategically align with clients to establish critical goals, or other key performance indicators, to achieve successful business outcomes.
EDUCATION
Portland Community College
Associate of Science - AS, Computer and Information Sciences and Support Services
Portland State University - School of Business
Business Administration and Management, General
ABOUT RANDALL MCQUOWN
As a Senior Customer Success Manager at BlueVolt, I am responsible for building and managing accounts by developing and maintaining strong, trust-based relationships with customers. I have over 20 years of experience in account management, project management, sales, business development, and IT solutions services, with a proven track record of exceeding revenue, acquisition, and retention goals. I have expertise in cyber security and eLearning solutions, as well as phone systems solutions. I focus on aligning and ensuring all business and client needs and expectations are met with BlueVolt\'s SaaS platform, which offers custom LMS eLearning \"Universities\". I perform cross-functional team collaboration and management of SaaS implementation projects, driving renewals, cross-sales, and business growth. I also engage with clients at a strategic level, establishing critical goals and key performance indicators, to achieve successful business outcomes. I am passionate about delivering superior customer value and satisfaction, and cultivating partnerships and respectful relationships with internal and external stakeholders.
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