Randall Lee

About Randall Lee

With a 25+ year background in the Travel Industry, I have broad experience in various lines of business; I easily develop effective relationships at all levels within an organization; I have an excellent attention to detail; and I provide exemplary business results.Within Information Technology• Leadership to team of Analysts and Software Developers in the Digital Asset and Content Management space• Analysis of organization’s strategic business needs• Data governance processes and procedures Within Marketing & Sales• Room & Ticket packaging• Product selling and execution• Travel Agent TrainingWithin Resort Operations• Front Desk• Guest Services / ConciergeI remain a dedicated leader focused on maintaining exceptional employee morale and ensuring impeccable service to Guests and business partners.Core Competencies• Proven leadership and teambuilding• Effective written and oral communication• Thrive in fast-paced, matrix-driven environments• Consistently meets or exceeds business objectives• Easily adapts to new technologies• Exceptional analytical skills; clearly communicate meaningful patterns within application or business processes• Develop executive-level communications targeted to the audience to clearly explain and defend results based on available informationSpecialties include:• Organization skills• Communication skills• Process mapping• Content and data management• Capable of thinking and doing things independently• Motivating and leading others• Bring closure to issues / projects• Ability to make sense of things when there appears to only be chaos

Experience

1. Technology Manager

   Walt Disney World

   Mar 2021 — Present · Lake Buena Vista, FL, US

   Provide leadership to one (1) contract Business Analyst working on several disparate programs.* Message Bridge is a replacement mass email broadcast application replacing a Disney Corporate solution called Unified Messaging which is being sunset. DVC Technology has selected SparkPost as a replacement, and integrating it with Contracts & Loans, Member Administration, and Marketing and Sales.* In the initial fact finding and design stages for a “Cone Project” that is projected to be completed in late 2022. Details of the project are not available publicly at this time.

Education

• Aims Community College

  Associate of Arts, Liberal Arts

  1988 — 1988

• The Travel Institute

  Certified Travel Counselor, Travel and Tourism

  1995 — 1995

• University of Colorado Boulder

  BS, Journalism, Political Science, minor in History

  1989 — 1991

Skills

• Analysis
• Leadership
• Team Leadership
• Hotel Management
• Agile Methodologies
• Management
• Program Management
• Projects
• Hospitality
• Software Development Life Cycle (Sdlc)
• Hotel Administration
• Entertainment
• Project Planning
• Process Improvement
• Requirements Analysis
• Hotel Booking
• Business Analysis
• Project Management
• Business Process Improvement
• Hospitality Management
• Vendor Management
• Databases
• Requirements Gathering
• Access
• Integration
• Hospitality Industry
• Business Process Mapping
• Analytics
• Change Management
• Organization Skills
• Visio
• Sharepoint
• Training
• Testing
• Software Project Management
• Crm
• Software Documentation
• Sdlc
• Microsoft Office