Ranbir Singh

Sr Servicenow Developer @Tenneco

US

Worked on ServiceNow ITOM business development, project delivery / implementation, building ServiceNow ITOM practice & competency (Service Mapping, Discovery, CMDB, Event Management and Orchestration)• Deployed and defined best practice GRC/IRM processes from a process, people, and technology perspective.• Integrated the ServiceNow GRC/IRM with other ServiceNow modules and external systems for a holistic risk management approach.• Participated in implementation of the ServiceNow ITSM suite, Discovery, CMDB, Service Mapping.• Implemented CSDM framework for Hardware Asset Management and build CMDB on top of CSDM model to align infrastructure and application CIs. Integrated ITSM with CMDB to enable Operation intelligence, auto service disruption detection, auto healing.• Implemented the risk assessment methodologies as well as frameworks within ServiceNow GRC IRM, considering industry best practices and organizational requirements.• Comprising experience in configuring and using SecOps (Security Operations) products around Vulnerability Response (VR) Security Incident Response (SIR) and Threat Intelligence.• Created process roadmaps for ITAM and CMDB processes, and performed maturity evaluations on ITAM and CMDB customer processes.• Developed, defined, and designed SecOps solutions on the ServiceNow platform based on requirements gathered from multiple clients.• Served as an essential point of escalation/communication for SecOps ServiceNow enhancement requests.• Implemented ServiceNow ITBM (IT Business Management), Automated Testing Framework (ATF), Operational Intelligence, Enterprise Onboarding & Transitions)• Leveraged ServiceNow Discovery and GlideRecord API within SAMpro to implement software metering solutions, enabling tracking of software usage, optimization of license utilization, and identification of cost-saving opportunities.