Ranbir Dhial

About Ranbir Dhial

Senior Program Manager and Digital Transformation Leader with 19+ years of experience delivering large-scale enterprise programs across Banking, Healthcare, Energy, E-commerce, and Travel domains.Proven expertise in Program Management, Service Delivery, Release Management, Test Management, Agile Transformation, DevOps, and Consulting, with a strong focus on driving business outcomes, operational efficiency, and scalable delivery models.Strong background in program financials and pre-sales, including proposal development, solutioning, cost estimation, roadmap planning, SOW creation, and commercial negotiations, Vendor Management. Enterprise Tooling (Admin/Architect Level): JIRA Align, Azure DevOps (ADO) Advanced Configuration, Big Picture, VersionOne, Rally.Partner with CXOs, business leaders, and technology teams to drive alignment, foster a culture of collaboration, and embed Agile ways of working across organizations. Known for building trust-based relationships and enabling organizations to achieve higher business agility and faster time-to-market.Experienced in leading enterprise-wide Agile and DevOps transformation initiatives, including defining strategy, building roadmaps, and executing large-scale rollouts across global organizations. Successfully implemented frameworks such as SAFe, Scrum, Kanban, Lean, Spotify model, and XP to improve delivery speed, collaboration, and product quality.Proven track record in establishing quality engineering practices and driving test transformation initiatives, ensuring high standards of delivery, reduced defects, and improved release stability.Hands-on experience with DevOps and engineering tools including Git, Jenkins, Docker, Ansible, Kibana, SonarQube, Selenium, Cucumber, and JMeter, enabling continuous integration, delivery, and automation.Strategic Governance: Portfolio Management, P&L Oversight, Target Operating Model (TOM), OKR Frameworks, Resource Allocation.CORE COMPETENCIES Enterprise Program Delivery & Portfolio Governance| Strategic Roadmap Execution | Global Delivery Management | Risk & Regulatory Compliance (PCI-DSS/HIPAA)| SAFe (SPC 6)| DevSecOps Transformation | Executive Stakeholder Management | Technical Program Management for Large-Scale Distributed Systems Cross-Functional Team Leadership | Technology Strategy & Roadmap Execution | AI/ML & GenAI Program Delivery | Digital Transformation & Platform Modernization | Resource & Portfolio Management | Technology Strategy & Roadmap Execution | Resource & Portfolio Management | Efficiency & Cost Optimization

Experience

1. Vice President

   Citi

   Apr 2021 — Present

   Led enterprise-wide digital transformation programs across banking platforms, driving 30% improvement in operational efficiency through structured execution, governance, and value stream optimization.•Directed multi-million-dollar portfolios ($10 Mn) with cross-functional teams spanning engineering, product, operations, and business units.•Aligned program outcomes with business strategy, customer experience, and regulatory priorities, ensuring measurable ROI.•Owned end-to-end program financials, including planning, budgeting, forecasting, and cost control for large-scale initiatives.•Implemented governance frameworks that reduced budget overruns by 15% YoY while improving financial transparency for executive stakeholders.•Enabled data-driven investment decisions through financial dashboards and KPI tracking.•Spearheaded enterprise Agile transformation (SAFe, Scrum, Kanban), improving time-to-market by 25% and reducing production defects by 70%.•Established OKRs, KPIs, and real-time transformation dashboards, enabling proactive decision-making and performance optimization.•Trained and certified professionals across SAFe roles (RTE, Scrum Master, POPM, SAFe Teams), building enterprise-wide Agile maturity and delivery capability.•Partnered with C-suite leaders (CEO, CTO, CPO) to align program execution with strategic priorities, business outcomes, and ROI targets.•Led Steering Committees (SteerCo) and executive governance forums, providing insights on program health, financials, risks, and dependencies.•Delivered global programs across NAM, EMEA, APAC, and LATAM, ensuring standardized execution, quality, and regulatory compliance.•Improved delivery timelines by 40% through Agile operating models and workflow optimization.•Managed end-to-end vendor lifecycle (onboarding, contract negotiation, SLA/KPI governance), driving performance and cost efficiency.

Education

• Himachal Pradesh University

  B.Sc (Non Medical, Maths,Che & Phy

  2000 — 2003

• Punjab Technical University

  Master of Computer Applications (M.C.A.), Computer Science

  2003 — 2006

• Stanford University

  Advance computer Security Program, cyber security

  2019 — 2020

• Indian Institute of Technology, Roorkee

  Certificate Program in AI|ML|Data Sci

Skills

• Process Improvement
• Test Metrics
• Team Building
• Performance Testng
• Test Management
• Manual Testing
• Team Leadership
• Business Process Improvement
• Hp Quality Center
• Regression Testing
• Hp Qtp
• Technical Recruiting
• Sql
• Quality Center
• Quality Assurance
• Agile (Scrum)
• Load Testing
• Scrum Implementation
• Software Development Life Cycle (Sdlc)
• Qtp
• Release Management
• Release Ma
• User Acceptance Testing
• Exploratory Testing
• Agile Testing
• Automated Software Testing
• Test Planning
• Test Automation
• Change Management
• Hp Quicktest Professional (Qtp)
• Scrum
• Vsts Coded UI 2010
• Manage Client Expectations
• Agile Project Management
• Incident Management
• System Testing
• Cross-Functional Team Leadership
• Problem Solving
• Agile/Scrum Implementation
• Performance Management