Rohit Anand
Director of Engineering @ Birdeye | Building AI-Driven Social & Customer Experience Platforms | Scaling Products & Teams
- Role
- Director of Engineering at Birdeye
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rohit Anand
I believe the real challenge with AI isn\'t just generating text—it\'s building agents that can reliably act on behalf of a brand.Currently, I serve as Director of Engineering at Birdeye, where I am leading the engineering strategy for our Social AI suite. My focus is shifting our platform from traditional automation to intelligent, LLM-driven agents that can understand context, engage customers, and scale brand voice safely.What I do:AI Strategy: bridging the gap between \'cool demos\' and production-grade enterprise features.Engineering Leadership: Scaling high-performance teams that blend traditional SaaS engineering with modern AI workflows.Adoption: Driving internal and external adoption of AI tools, ensuring they solve actual business problems.With 13+ years of experience (previously at Snapdeal, Avnet), I’ve moved from building UI to architecting systems and now leading AI transformation.I write here about the practical realities of building GenAI products and Engineering Management.Open to discussing AI architecture and leadership challenges.
Experience
Director of Engineering
Jan 2022 — Present · Gurugram, IN
Spearheading the architecture and development of Birdeye\'s Social AI, enabling automated customer engagement for multi-location businesses.\"\"Leading the transition to GenAI-native workflows, reducing operational friction for customers by X%.\"\"Managing and scaling a diverse engineering team, fostering a culture of rapid iteration and technical excellence.\"
Education
Shanmugha Arts, Science, Technology and Research Academy
B.Tech, CSE
2008 — 2012
DAV jawahar Vidya Mandir, Shyamali, Ranchi
High School, Mathematics
Central Public School, Samastipur, Bihar
School
Skills
- Java Enterprise Edition
- Jquery
- Web Development
- Web Design
- C++
- Java
- Javascript
- Angular
- Css
- Eclipse
- Worklight
- Servlets
- Jsp
- Php
- Cascading Style Sheets (Css)
- Node.js
- Html
- Web Content Management
- Python
- Portal Development
- Javaserver Pages (Jsp)
- Websphere Portal
- Sql
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