Ranajit Das
Customer Success & Support Leader | SaaS Growth Strategist | Driving ARR, NRR, CSAT & Retention | Executive Stakeholder Engagement | CRM & CX Metrics | Upselling, Onboarding & Scalable Success Playbooks
- Role
- Head of Customer Support at SyncEzy
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ranajit Das
I am a vision-driven Customer Success and Support Leader with over 15 years of experience…
Experience
Head of Customer Support
Apr 2024 — Present · IN
Led a global team at 3D Consulting, dedicated to delivering exceptional B2B SaaS client service across APAC and North America. Focused on proactive customer success plans and driving operational efficiency.Achieved a 90% client renewal rate through proactive retention strategies and customized success plans.Boosted Net Revenue Retention (NRR) by 20% year-over-year by implementing structured QBRs and early renewal discussions.Enhanced service quality by introducing advanced performance metrics, resulting in improved customer satisfaction and reduced turnaround time.Increased Annual Recurring Revenue (ARR) by $1.5 million through expansion and upsell campaigns, in collaboration with the sales team.Customer Success Management, SaaS, B2B Customer Service, Stakeholder Management
Education
Mumbai University Mumbai
Bachelor of Arts - BA, Econometrics and Quantitative Economics
2005 — 2008
Alagappa University, Alagappa Nagar, Karaikudi
Master of Business Administration - MBA, HR
2014 — 2016
Delhi University
Bachelor of Commerce (B.Com.), E-Commerce/Electronic Commerce
2001 — 2004
Skills
- O Administrative and Induction Management
- Project Planning
- O Risk Analysis
- Customer Service
- O Mis and Reporting
- Training
- O Client Servicing
- New Business Development
- Market Research
- Soft Skills
- Coaching
- Talent Acquisition
- O Talent Acquisition
- Human Resources
- O Coordination with All Stake Holders
- O Performance Management
- O Rewards and Recognition with Incentive Planning
- Marketing
- O Business Continuity Planning
- Negotiation
- Sales
- Management
- Team Management
- Recruiting
- Lead Generation
- Vendor Management
- O Training Need Analysis
- Business Strategy
- O Calibration Mechanism
- Mis
- Employee Engagement
- O Attrition Control Planning
- Performance Management
- Crm
- Employee Training
- Call Centers
- Business Development
- O Training Resource Planning
- Onboarding
- Operations Management
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