Ranadip Halder

Cluster Manager (Sales & Operations) @Lenskart.com

Kolkata, IN

Manage and Deliver the KPI\'s- Sales,Shrinkage,Commerciality, Customer Service, Standards. All financial budgets are achieved. Payroll budgets are achieved. Shrinkage budgets are achieved. Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers. A plan in place for recruitment that reflects trends in the industry. All Staff have received a performance review. A Training plan is evident for each Filed Executive & Refractionist (where applicable). A development plan is evident for each of the staff members in your team. Absence is in line with company target. All staff received daily/weekly key messages and directions. All issue of Discipline & Grievance resolved or escalated to HR for advice. Feedback tells us that changes have been accepted positively. Deliver the shopping experience that our customer demand. Every Customer is approached and has a great service experience. New initiatives are successfully implemented in your area. All the customer complaints are resolved. Ensure smooth operations of your areas. Achieving all operational KPI’s. Delivers a commercially at customer place. Customer services level are achieved. Legal compliance is achieved on all your areas. Departmental standards are consistently achieved.

Rishi Bankim Chandra College - India

Bachelor of Commerce - BCom, Accounting

Rishi Bankim Chandra Evening College

B.com, Business/Commerce, General

Ananda Math Vidyapith

higher secondary, COMMERCE

Dewan V.S institute Of Management

post graduate diploma in management, FINANCE, MARKETING