Rana Biswas
ServiceNow Developer at Cognizant Technology Solutions
- Role
- Manager - Projects at Cognizant
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Rana Biswas
An Ambitious, Confident, and Honest individual, born and raised at Kolkata. After completing my Engineering I got an opportunity with Cognizant and currently working as a ServiceNow developer here.My current job here involves Developing and Maintaining client\'s ServiceNow instance as per the requirements.Work and Learning Profile:#ServiceNow-Hands on experience in designing and implementation of Core ServiceNow modules - Incident Management | Problem Management | Change Management | Service Request Management| Configuration Management, as per Client requirement-Hands on experience on Pattern based Discovery-Familiar with PPM and GRC modules-Hands on experience on Client Scripts, UI Policies, Business Rules, Script Includes, Notifications, Reporting and Dashboards-Hands on experience on Performance Analytics-Hands on experience on Service Portal-Hands on experience on ServiceNow Agent mobile app-Hands on experience on User Administration i.e. managing Users, Groups and Roles in ServiceNow platform-Hands on experience on Service Level Management, Access Control, Workflows-Hands on experience on Automated Test Framework-Worked with Agile Methodology-ServiceNow version upgrade#Others-JavaScript, MySQL-Ontime delivery of Product with Zero bugs-Testing implementation in Controlled and Real Time environment-Smart Client Handling Skills-Direct interaction with Clients and Support Group members to understand their requirementFood lover and a very friendly person, who appreciates good music and good company. Wishes to enhance his Technical Knowledge and Professional Skills in the coming years in his field of work and develop his standards while meeting Individual and Organizational goals.
Experience
Manager - Projects
Jan 2025 — Present
Education
Labanhrad Vidyapith
Secondary (10th Standard), WBBSE
2004 — 2010
B.P. Poddar Institute of Management and Technology, Kolkata
Bachelor of Technology (B.Tech), Electronics and Communication Engineering
2012 — 2016
Labanhrad Vidyapith
Higher Secondary (12th Standard), WBCHSE, Science
2010 — 2012
Skills
- Problem Management
- Sql
- Service Catalog
- Javascript
- Html
- Service Level Management
- C
- Microsoft Office
- Request Fulfillment
- Matlab
- Incident Management
- IT Service Management
- Change Management
- Configuration Management
- Demand Management
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