Rana Abed
Global Digital Technology Manager @ISS A/S
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WORK HISTORY
Global Digital Technology Manager @ISS A/S
Manchester, GB
Consult on digital transformation objectives on Global Key Account for Tier 1 UK global investment bank with over 60K staff in 30+ tech innovation campus sites globally• Engage with executive leaders and client stakeholders to drive digital technology transformation, including engagement and service support, using Workplace Experience digital tool across campus sites• Drive effective marketing and communication activations to enhance customer experience and operational service delivery• Develop and deploy all necessary trainings to on-site support teams and end users• Collaborate with business insights team to deliver data driven outcomes to improve workplace design & operational service delivery with focus on engagement & utilisation • Improving service level process in collaboration with cross functional service support teams to improve response and delivery times• Manage third party and outsourced vendor relationships to ensure SLA/OLA compliance• Identify and resolve business critical issues and ensure business needs are identified for potential development and key account growth
EDUCATION
New York University
Bachelor's Honours Degree, International Relations and Affairs
Cass Business School
MSc in Innovation, Creativity and Leadership, Business and Social Skills
SKILLS
ABOUT RANA ABED
People & business leader, with over 10 years of experience in business leadership and…
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