Rana Umar
Microsoft Certified Educator, The Blossoms School
- Role
- Microsoft Innovative Educator Expert at The Blossoms School
- Location
- Aligarh, UP, IN
- LinkedIn followers
- 500 followers
EducationView LinkedIn profile
About Rana Umar
A Passionate Customer Service Management professional with over 17 years of experience in…
Experience
Microsoft Innovative Educator Expert
Nov 2021 — Present · Aligarh, IN
MIE ExpertMIEE Certified
Skills
- Personnel Management
- Service Delivery
- Training
- Customer Satisfaction
- Call Center Development
- Written & Verbal Communication Abilities
- Business Process
- Customer Experience
- Management
- Resource Management
- Performance Management
- Crm
- Team Management
- Loyalty Programs
- Complaint Management
- Customer Relationship Management (Crm)
- Operations Management
- Customer Lifecycle Management
- Sales
- Distributed Team Management
- Human Resources
- Sales Operations
- Customer Retention
- Customer Service
- Outsourcing
- Customer Support
- Call Centers
- Business Development
- Management Information Systems (Mis)
- Contact Centers
- Mis
- Workforce Management
- Telecommunications
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