Ran Vijay Kumar

About Ran Vijay Kumar

Having experienced and adaptable professional with over 21 years of success in field of Production, Customer Service and Quality, seeking to bring expertise to a dynamic Organization. Committed to continuous learning and eager to contribute to all projects that make a lasting impact. Fully prepared for relocation and enthusiastic about the opportunity to work in all country and culture. Product Handled: DTH, UPS-INVERTER, BATTERRIES, TRANSFORMER,LED BULB & HOME APPLIANCES PRODUCT Specialties: Field Service Operation Production Product Development SKILL: • Leadership – Proven ability to lead teams, inspire performance, and drive results • Problem Solving – Strong analytical mindset with a hands-on approach to resolving challenges • Customer Focus – Committed to delivering exceptional service and building lasting relationships • Adaptability – Thrives in dynamic, fast-paced, and multicultural environments • Decision-Making – Confident in making timely and effective decisions under pressure • Communication Skills – Clear, professional communicator across all levels of an organization • Time Management – Excellent at prioritizing tasks and meeting tight deadlines • Process Improvement – Always seeking ways to streamline operations and increase efficiency • Team Collaboration – Works well with cross-functional teams to achieve common goals • Accountability – Takes ownership of responsibilities and follows through with consistency.

Experience

1. Area Service Manager - Service

   DishTV

   Sep 2013 — Present · Patna, IN

   Job Profile:• Overseeing service delivery across multiple locations or territories• Managing, mentoring, and motivating field service teams and Organize training sessions to improve skills and product/service knowledge. • Ensuring high levels of customer satisfaction and loyalty for better retention.• Monitoring KPIs and maintaining service standards.• Collaborating with sales, technical, logistics, and support departments.• Planning and controlling regional budgets, tools, and manpower.• Responsible for warranty cost and Revenue generation in order to generate maximum service revenue.• Providing guidance on escalated technical issues and resolutions.• Preparing service reports and analyzing trends to drive decisions.• Communicate customer feedback to relevant departments to influence product/service improvements.Also Conduct regular audits and reviews to maintain quality and compliance.

Education

• M.S.Ramaiah Institute of Technology

  Diploma in Electronics & Communication

  1999 — 2002

• S.P. High School

  Secondary Examination; 10th; B.S.E.B Patna

  1988 — 1994

• R.K.D.N.College

  Higher Secondary; 12th

  1994 — 1996