Ramzi Dhaoui
Cruise Staff Supervisor @Aroya Cruises
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WORK HISTORY
Cruise Staff Supervisor @Aroya Cruises
Senior Cruise Staff | Enhancing Guest Experiences with Leadership and CreativityAs a dedicated Senior Cruise Staff, I specialize in creating unforgettable guest experiences aboard our luxury vessels Aroya Manara. With a strong background in guest services, entertainment coordination, and event management, I excel at designing and delivering dynamic activities that cater to diverse guest profiles, ensuring satisfaction and engagement throughout their journey.My expertise includes: • Leadership & Team Development: Guiding multi-cultural teams to achieve operational excellence and uphold the highest service standards. • Event Planning & Execution: Organizing and managing large-scale events, entertainment programs, and themed activities to enhance guest enjoyment. • Problem-Solving & Decision-Making: Resolving guest inquiries and challenges with professionalism and empathy to maintain seamless onboard experiences. • Cultural Sensitivity & Multilingual Communication: Building rapport with guests and colleagues from diverse backgrounds, fostering a welcoming and inclusive atmosphere.Achievements: • Successfully led entertainment programs that increased guest satisfaction scores by 94%. • Streamlined team processes, improving efficiency and overall service delivery.
EDUCATION
Amen etudes
First aid, Aeronautical First Aid Training Certificate
Tunis Business School-University of Tunis
Certificat d'aptitude professionnelle, Business analysis
Institut Méditerranéen de Maintenance Aéronautique
Master of Business Administration, Airline Flight Attendant
ABOUT RAMZI DHAOUI
specialize in Management, Customer Service training, Creating Manuals and Documentations.…
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