Ramya Tummalapalli

About Ramya Tummalapalli

Hi, I’m Ramya, with 3.5 years of experience in production support at LTIMindtree, working on the CITI Banking project.My primary role was to ensure 24/7 application availability, handle incident management, and perform root cause analysis to minimize downtime. I worked closely with development and infrastructure teams to resolve issues efficiently and maintain business continuity.I’m skilled in monitoring tools like ITRS, Kibana, and Grafana, and I’ve used UDeploy and Harness for deployments. For data issues, I’ve worked with SQL Developer and Studio3T. I also supported containerized applications on Red Hat OpenShift, focusing on pod stability and system alerts.In terms of process, I’ve managed the incident lifecycle using ServiceNow, and I’m confident in handling high-pressure, critical production environments.

Experience

1. Software Engineer

   LTIMindtree

   Jan 2022 — Present · Hyderabad, IN

   Hi, I’m Ramya, with 3.5 years of experience in production support at LTIMindtree, working on the CITI Banking project.My primary role was to ensure 24/7 application availability, handle incident management, and perform root cause analysis to minimize downtime. I worked closely with development and infrastructure teams to resolve issues efficiently and maintain business continuity.I’m skilled in monitoring tools like ITRS, Kibana, and Grafana, and I’ve used UDeploy and Harness for deployments. For data issues, I’ve worked with SQL Developer and Studio3T. I also supported containerized applications on Red Hat OpenShift, focusing on pod stability and system alerts.In terms of process, I’ve managed the incident lifecycle using ServiceNow, and I’m confident in handling high-pressure, critical production environments.

Education

• Vikas College of Engineering and Technology

  Bachelor of Technology, Computer Science

  2017 — 2021