Ramya Samburaju
- Role
- Business Analyst Ii at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ramya Samburaju
Detail & Results-oriented professional with a strong track record of optimizing…
Experience
Business Analyst Ii
Sep 2022 — Present
Process Automation and Time Savings: • Created a dynamic quality impact scoping dashboard. Automated processes and eliminated 120 hours of manual effort. • Developed and implemented automated reporting to streamline supply and demand which accelerated recruiting lead time by 2 weeks, improving operational efficiency. Customer Experience Enhancement: • Proactively designed contact routing system to ensure timely customer engagement after failed deliveries. • Ensured swift customer engagement following failed deliveries resulted in increasing the delivery success rate by 1700 basis points. Project & Stakeholder Management: • Led and managed projects from initiation to completion, effectively coordinating with stakeholders to achieve project objectives. • Collaborated with cross-functional teams to ensure successful implementation of staffing, contact routing, and forecasting initiatives. • Engaged stakeholders at various levels to gather requirements, provide updates, and address concerns.
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