Ramya Sri S.
- Role
- Software Engineering Amts at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ramya Sri S.
Who I am & what I do I’m an Aspiring Product Manager with 6+ years of…
Experience
Software Engineering Amts
Oct 2023 — Present · Hyderabad, IN
Led a sales enablement enhancement initiative to simplify seller workflows, reducing request resolution time by 30% and increasing sales team productivity across 3 global regions by delivering automated and self-service solutions-Designed and executed a unified intake and support model for sales requests, consolidating multiple tools into one platform and cutting duplicate requests by 40% while improving request clarity and prioritization.Integrated AI-powered assistance into the support workflow to provide grounded, knowledge-based responses, deflecting 25% of repetitive queries and improving first-contact resolution rates-Delivered usage analytics and buyer engagement dashboards to improve visibility into content performance, enabling data-driven decisions that increased content adoption by 20% among sales teams-Collaborated with product, engineering, and business stakeholders to launch a Highspot content analytics pilot, shipping incremental features on schedule and establishing measurable success metrics for future product rollout.
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