Ramya Ravikumar

About Ramya Ravikumar

With 4+ years of hands-on experience in customer support within the US healthcare domain, I specialize in resolving complex escalations, optimizing workflows, and driving revenue recovery. I’m passionate about delivering top-tier client experiences, exceeding KPIs, and continuously improving internal processes.Throughout my career, I’ve demonstrated a proven ability to handle high-pressure situations, reducing claim aging, boosting monthly collections, and recovering significant revenue for healthcare organizations. Whether it’s through training and mentoring new hires or collaborating across cross-functional teams, I thrive in environments where continuous improvement is valued.My expertise spans customer communication, claim management (RCM, AR, CPT, Modifiers), and process optimization using tools like Excel, Salesforce, and Practice Management Systems. I take pride in developing efficient solutions that not only improve operational metrics but also enhance client satisfaction. Key Achievements:* Resolved 20–30 customer queries daily with 98%+ accuracy* Reduced claim follow-up time by 20%, improving monthly collections by 10%* Recovered over in lost revenue through strategic claim resolutions and underpayment investigations* Awarded Best Employee of the Year (2020) at CognizantI’m always looking to connect with professionals in the healthcare and process optimization fields to share insights, collaborate on challenges, and drive innovation.

Experience

1. Senior Process Associate

   Tata Consultancy Services

   Dec 2025 — Present · IN

Education

• St. Joseph's College Of Engineering

  MBA - Master of Business Administration, Marketing

  2017 — 2019

• SDNB Vaishnav College For Women - India

  Bachelor of Commerce - BCom, Computer and Information Systems Security/Information Assurance