Ramya Nidadavolu
Digital Product Manager @Agilent Technologies
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WORK HISTORY
Digital Product Manager @Agilent Technologies
Santa Clara, CA, US
Own the user experience for Agilent customers by providing them personalized and data driven experience on A.com-Improved the ACX survey rate through initiatives across the product lifecycle - Worked cross-functionally with Software Developers, UX Designers, Market Managers, Data Scientists and User Researchers, among others across multiple releases to launch a successful transaction centric experience on A.com as a phase 1 approach-On boarded and increased the page views by 20 % with this launchOwn the digital journey for Services and support transactional business-Collected Voc/competitor analysis and built a product road map for the upcoming years-Conducted several internal trainings to provide education on the existing capabilities and increase the adoptionOwn maintaining web chat and Digital roadmap for omni channel experience.
EDUCATION
Narayana College,Hyderbad
XII, Maths,Physics,Chemisty
KITS
Bachelor of Engineering (B.E.), Computer Technology/Computer Systems Technology
UC Irvine
Extension Courses, Data Analytics
Good Samaritan high school,Hyderabad
SSC
ABOUT RAMYA NIDADAVOLU
I am a Product manager passionate about using design thinking and technology to solve customer problems. I am particularly interested in helping users embrace the digital world and to drive innovation in online products and services. I have 12+ years of experience in leveraging the Software Development Life Cycle to manage user expectations, gather and document requirements, develop and execute test scenarios, and create end user documentation. I am currently Responsible for Leading omni channel digital projects for Agilent -helping customers discover new ways of reaching Agilent support and services,to develop intuitive navigation and world class experience in the services space for customers to be able to fully self serve and have a quicker turn around time for the requested services.Prior to Agilent, I spent 5 years as a business analyst and product owner defining high level requirements, user story backlog, user stories, and facilitate requirements review meetings with Development and QA teams. I assisted application teams in meeting project deadlines by being flexible and adaptive to various project needs. Having prior experience on maintaining and updating relational databases for US based Insurance firm, am competent person involved with customers on a daily basis. I have developed a reputation for using my analytical and managerial skills to solve complex problems and increase efficiency in an ambiguous situation.Specialties: Gathering Requirements, Facilitating meetings with key stakeholders, Creating end user training manuals, UI/UX Design, Release Management(Zenhub in Github), Agile Methodology,SAP ECC,CRM C4C,JIRA,CONFLUENCECertifications:SCM – Certified Scrum Master by Scrum InstituteSCPO – Certified Scrum Product Owner by Scrum Institute
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