Ramya Naidu

About Ramya Naidu

Over 6+ years of progressive experience in designing, architecting, and implementing…

Experience

1. Senior Dynamics 365 Consultant

   CriticalRiver Inc.

   Jun 2023 — Present · Pleasanton, CA, US

   Designed and implemented tailored Dynamics 365 CE solutions (Sales, Customer Service,Marketing), aligning configurations and customizations with client-specific industry needs to streamline customer engagement and operational workflows.Developed advanced server-side Plugins using C# and.NET frameworks, embedding complexbusiness logic, ensuring compliance with corporate policies, and facilitating seamless third-party system integrations.Created and deployed Model-driven and Canvas Power Apps, integrating tightly with Dynamics 365 entities to deliver mobile-ready solutions that improved data accessibility for field service and sales teams.Integrated Power BI with Dynamics 365 datasets, building interactive dashboards and real-time reports to track APIs such as pipeline growth, lead conversion, and customer satisfaction, empowering business leaders with actionable insights.Performed end-to-end data migration projects using KingswaySoft and SSIS, managing schema mapping, deduplication, and incremental loading while ensuring referential integrity and compliance with data governance standards.Engineered secure integrations between Dynamics 365 and enterprise applications including SharePoint, Outlook, and REST APIs, ensuring smooth data exchange, document management, and communication tracking.Leveraged Azure Logic Apps, Azure Functions, and Service Bus to design scalable integrations and event-driven architectures, extending Dynamics CRM capabilities and enabling hybrid cloud-native workflows.Enhanced CRM usability with advanced JavaScript and TypeScript scripting, customizing form logic, implementing cascading lookups, modifying ribbons/command bars, and creating dynamic UI experiences.Packaged, versioned, and deployed managed/unmanaged solutions across Dev, UAT, and Production environments, following ALM best practices and maintaining solution integrity through source control (Azure DevOps/Git).

Education

• Prakasam Engineering college

  Bachelor of Technology - BTech

• Southeast Missouri State University

  Masters