Ramya Nagaraj

About Ramya Nagaraj

I have a strong zeal to learn and continuously explore the evolving field of technology, seeking opportunities to expand my knowledge and contribute to meaningful IT transformation.I am an IT operations and reliability engineering professional and secondary team lead at State Street, with experience driving service excellence, operational resilience, and automation across large-scale enterprise technology platforms. I specialize in IT Service Management (ITSM), incident leadership, observability, and data-driven operations, supporting mission-critical systems in high-availability environments.I implement ITIL-based best practices across Incident, Problem, and Change Management, ensuring rapid detection, triage, and mitigation of service issues. My experience includes building and maintaining monitoring and alerting for SLIs and SLAs, leading incident response efforts, coordinating cross-functional teams, and ensuring timely stakeholder communication during high-impact events.I actively contribute to root cause analysis (RCA) and drive corrective and preventive actions, with a strong focus on continuous improvement and operational risk reduction. I collaborate closely with engineering, SRE, product, and business teams to improve reliability across cloud platforms, microservices, and distributed systems.I drive automation and reporting initiatives to eliminate manual operational overhead, including 100% automation of manual reporting through end-to-end dashboards built using Power BI and Power Automate, enabling real-time visibility, improved accuracy, and faster decision-making.I bring hands-on experience with ServiceNow, Grafana, and Prometheus, along with strengths in analytics, stakeholder engagement, and execution. I thrive in fast-paced environments, managing multiple priorities while maintaining a strong focus on quality, reliability, and accountability.Key skills and focus areas:• IT Service Management (ITIL) & IT Operations• Incident Management & Operational Resilience• Site Reliability Engineering (SRE)• Observability, Monitoring & Alerting (Grafana, Prometheus)• ServiceNow & ITSM Automation• Reporting & Analytics (Python, Tableau, Excel, Power BI)• Power Automate & Workflow Automation• Automation, AIOps & AI-driven Operations• Cross-functional & Stakeholder Collaboration r••••••••@gmail.com | Bengaluru, India | Let\'s connect!

Experience

1. Emerging Lead

   State Street

   Apr 2025 — Present · Bengaluru, IN

Education

• Sri Venkateshwara College of Engineering, BANGALORE

  Bachelor of Engineering - BE, Computer Science

  2018 — 2022