Ramya Mary

Hostess @Dragon Pearl Buffet

North York, ON, CA

Manage over 1,200 reservations every weekend, ensuring smooth operations and efficient guest flow, resulting in direct interactions with thousands of customers daily- Provide exceptional customer service in a high-volume environment, handling numerous customer inquiries and ensuring their needs are met with professionalism- Address guest grievances promptly and effectively, managing challenging situations in a calm and composed manner to ensure a positive dining experience- Lead the front desk operations as the Master Host, coordinating with the team to streamline seating and reservations while maintaining a welcoming atmosphere- Consistently interact with guests firsthand, building rapport and ensuring satisfaction, even during peak hours- Excel in handling stressful situations, prioritizing customer needs, and ensuring efficient problem resolution in a fast-paced environment.