Ramya Jayashankar

About Ramya Jayashankar

Drive continuous process improvements across multiple areas through deep dive and problem solving Queue management, Manpower Planning, Cost Analysis, employees 1:1 discussion etc. Strategic planning and Implementation of Content and Images for the best website catalogs and to with stand and manage process metrics. Payments Management of Merchants Monitor Targets, Performance and take necessary steps(Received Award in Share your Ideas Contest in Organization) Conflict management across stakeholders Strive many Projects to improve customer experience Monitor progress and manage escalations from internal/external stakeholders Enhancing product assortment, brand engagement through market intelligence, consumer insight, competitive analysis and innovative marketing campaigns. Interface with external & internal teams for various tasks on catalogs such as seller data quality control, catalog Handled Social Media, Legal, NCH and Grievance cases of Customers Responsible for collecting, analyzing, reporting performance and trends Achieve targeted productivity levels/SLAs for the team Responsible for planning, implementation and evaluation of New and Existing Merchants Have taken up all catalog activities and maintained atmost Quality I am also handling customer Reviews and ratings moderation. Responsible for handling missing inventory have done many analysis on the same.

Experience

1. Head of Customer Support

   Xoxoday

   Jan 2020 — Present

Education

• Global Academy Of Technology

  Master of Business Administration - MBA, Master of Business Adminstration

  2008 — 2010

Skills

• Analytics
• Team Management
• Business Strategy
• Business Development
• E-Commerce
• Management
• Vendor Management
• Business Analysis
• Crm
• Mis
• Customer Relationship Management (Crm)
• Competitive Analysis
• Market Research
• Customer Service
• Strategy
• Sales
• Analysis
• Cataloging
• Merchant Acquiring
• Merchant Accounts
• Payments