Ramya Jayaprakash
Sopra Steria
- Role
- Process Officer at Sopra Steria
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Ramya Jayaprakash
As a fresh graduate with a bachelor of engineering in computer science, i am eager to…
Experience
Process Officer
Oct 2025 — Present · Chennai, IN
Payment Processing: Managed accurate and timely processing of customer payments, ensuring compliance with financial regulations and company policies.Query Resolution: Resolved customer queries related to payments, account updates, and investment policies, maintaining high customer satisfaction.Complaint Management: Handled customer complaints effectively by investigating issues, providing resolutions, and following up to ensure customer concerns were addressed.Customer Support: Delivered exceptional customer service by offering clear and concise explanations of NS & I products and services.Data Accuracy & Documentation: Maintained accurate records of transactions, customer queries, and resolutions, contributing to reliable audit trails and compliance with standards.Team Collaboration: Worked closely with colleagues and supervisors to optimize workflows, identify areas for improvement, and implement solutions.
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