Ramya Janakiram

About Ramya Janakiram

With 16+ years of experience in policy and quality compliance, operations management, and business transition, I am a Six Sigma Black Belt certified manager who leads and improves operations at Amazon. I currently oversee a team of 25 members, including 21 engineers, across the US, UK, DE, and IN, within the Alexa Content Policy team.My mission is to safeguard customers from illegal, unsafe, and hazardous products that are prohibited by both law and organization policies. I identify, coordinate, and drive enhancements in safety, compliance, and assurance, engaging operational teams to ensure the successful implementation of improvements, initiatives, processes, and procedures. I also handle client escalations and monitor process/project metrics, reporting any deviations to relevant stakeholders. I display demonstrable team leadership abilities to coach, train, mentor team members, and achieve individual and process efficiency targets. I have a reputation of delivering business improvements through performance excellence levers, including strategy, people, process, technology, data, and service delivery. I am recognized as an astute business process innovation leader who champions digital transformation efforts and delivers strategic, complex, and large initiatives on time and within budget.

Experience

1. Operations Manager Ii- Content Policy Compliance, Alexa

   Amazon

   May 2019 — Present · Bangalore, IN

   Displayed leadership skills in overseeing a team of 25 members, including 21 engineers, one L4 Operations Manager, and one L4 Program Manager, spanning across different locations (US/UK/DE/IN) within the Alexa Content Policy team• Identified, coordinated, and drove enhancements in safety, compliance, and assurance, actively engaging operational teams to ensure the successful implementation of improvements, initiatives, processes, and procedures• Responsible for monitoring process/project metrics and proactively detecting and addressing escalations while reporting any deviations to relevant stakeholders• Efficiently handle client escalations and implement control measures to ensure client satisfaction• Conducted brainstorming sessions to generate preventive actions for deviations• Developed testing strategies, including the creation of new test cases tailored to current scenarios like Covid-19 and US elections to ensure that Alexa skills comply with Amazon\'s standards• Formulated processes and procedures adhering to SLA compliance and conducted process audits to ensure their effective delivery

Education

• Bangalore University

  bachelor of Business Management, Accounting and Finance -BBM

  2003 — 2005

• Rabindranath Tagore University

  Master of Business Administration - MBA

  2009 — 2011