Ramya Gangadharan
General Manager - Transactional Quality
- Role
- General Manager at Hexaware Technologies
- Location
- Kalyan, MH, IN
- LinkedIn followers
- 500 followers
About Ramya Gangadharan
I am a senior Quality & Operations leader with 15+ years of experience driving customer experience, process excellence, and service delivery transformation in the BPO industry. My expertise spans Quality Management, Process Improvement, Training, Operations, Transitions, Client–Vendor Management, and Escalation Governance.I specialize in building high‑performance teams, strengthening quality frameworks, and using data‑driven insights to elevate CSAT, reduce defects, and improve operational outcomes. Known for a collaborative leadership style, I focus on empowering people, simplifying processes, and delivering consistent, customer‑centric results.I am passionate about creating scalable systems, fostering continuous improvement, and enabling organizations to operate with excellence.
Experience
General Manager
Jul 2025 — Present · Mumbai, IN
Education
University of Mumbai
Bachelor’s Degree
Skills
- Team Management
- Bpo
- Call Centers
- Mis
- Internal Audit
- Quality Control
- Process Improvement
- Auditing
- Sop
- Quality Management
- Vendor Management
- Coaching
- Presentations
- Training
- Six Sigma
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