Ramya Krishna

Experience

1. Data Engineer

   CVS Health

   Aug 2024 — Present

   Led the launch of an AI-powered customer support chatbot, integrating machine learning to analyze user interactions; utilized Google Analytics for optimization, which decreased response times by 40% and enhanced customer satisfaction by 30%.•Led cross-functional teams using JIRA for backlog/sprint management, improving system stability and user satisfaction.•Leveraged advanced data tools and Power BI for market analysis, driving a 25% revenue increase from new features.•Managed vendor relationships using Microsoft Teams, ensuring timely delivery and favorable contract terms.•Directed the lifecycle management of a SaaS platform using Product board for strategic roadmap alignment, which resulted in a 20% market share increase and 95% customer retention.•Facilitated sprint planning and retrospectives, incorporating Confluence for team collaboration, which improved productivity and accelerated feature delivery.•Collaborated with internal stakeholders and external partners to streamline data management processes and ensure alignment with banking regulatory requirements, contributing to improved efficiency, reduced operational risk, and stronger compliance.•Provided training and support to end-users on ERP, CRM, Salesforce, and system usability, enhancing user satisfaction and improving productivity across the financial ecosystem.