Ramya A

Experience

1. Sales Operations Analyst

   Infosys BPM

   Aug 2022 — Present

   Designed process flow and pricing models ensuring operational efficiency and compliance. Functioned as the SPOC for pricing audits, using SQL queries and statistical analysis to improve accuracy by 25%. Streamlined master data governance with automation, minimizing errors in daily price updates. Collaborated with IT and cybersecurity teams to ensure secure data handling and compliance. Prepared functional specifications and reports for pricing controls, evergreen pricing, and distributor claims. Part of product launch creating deals considering the components based on the regional needs. Managed end-to-end pricing operations for APJ region across CPQ workflows and SOP-based algorithms. Documented business processes, pricing models and IT workflows, ensuring alignment with business strategy. Partnered with internal stakeholders (CRM, BU, bid desk, category managers) to validate pricing approvals. Conducted root cause analysis on data issues and drove process re-engineering initiatives.

Education

• SSMRV College

  Bachelor's Degree, Business/Commerce, General

• Great Learning

  Postgraduate Degree, Data Science