Ramu Mallula

Sr Cloud Infrastructure Storage Engineer @Madison Square Garden Entertainment Corp.

San Francisco, CA, US

Madison Square Garden Company - SPHERE LAS VEGAS Project• Gathered requirements, analyze problems and provide solutions as part of the Enterprise Storage and Vmware System Architecture and AWS Cloud design.• Extensive hands on experience in a technical storage infrastructure operational role. In-Depth technical understanding of storage technologies including Dell EMC,Pure, Qumulo and NetApp and AWS S3 buckets and tiering policies.• Performed ongoing performance tuning, hardware upgrades, and resource optimization as required. • Understanding and providing solutions to operational challenges and dependencies as they relate to infrastructure decisions, sensitivity to security best practices as related to infrastructure and application architectures.• Managing services to SLA and ensuring all severity 1 issues are acted on to SLA. Work with major incident managers and peers from other groups to resolve major incidents to resolution.• Provided diagnosis for operating systems software and program product failures. Troubleshooting problem areas in a timely and accurate fashion and provide root cause analysis, involve the appropriate resources as needed.• Research, recommend and implement innovative, and where possible automated approaches for enterprise system maintenance tasks.• Responsible for the creation, management and upkeep of user guides, knowledge-base, standards and build documentation including DR plans. • Working proactively to manage performance of the storage technologies and avoid issues related to performance. If performance issues do occur, use appropriate tools and processes to diagnose and address in a timely manner. • Responsible for the engineering, implementing, maintaining, troubleshooting and supporting of enterprise grade data storage and protection systems for structured and unstructured data.

Jawaharlal Nehru Technological University

Bachelor of Technology - BTech, Electrical and Electronics Engineering

Southern Illinois University, Carbondale

Master of Science - MS, Electrical and Computer Engineering