Ramu Gopaldas

About Ramu Gopaldas

A results-driven IT leader with 20+ years of experience specializing in Development, Operational Excellence, Sales Operations, Salesforce optimization, Agile methodologies, and DevSecOps. Proven ability to manage global teams and deliver impactful solutions. Expertise in project management, process improvement, and cost reduction. Highly collaborative and customer + team focused with a “can-do” attitude.Led a team of 50+ professionals in the administration, and optimization of the Salesforce platform to delivering solutions that support business operations. Managed 5 to 6 projects annually with budgets between $3 to $5 million. I was responsible to build innovative solutions which increased throughput for some of the critical processes almost by 70% and saving $800K+ for Cisco.Converted business pain points to transformation programs, worked with Sr. leaders for buy-in and provided solutions resulted in ~40% decrease in transaction processing time, achieving committed target much ahead of time. Migrated many legacy tools to modern API led architecture resulting in scalable and clean data processing.Built solution to connect Salesforce systems from various acquisitions to enable seamless data exchange. Seeking a challenging Sr. Tech Manager role to leverage leadership skills and technical expertise. Contact: r••••••••@yahoo.com |+91••••••••45

Experience

1. Leader, Technical Systems Engineering IT Manager

   Cisco

   Mar 2006 — Present · Bengaluru, IN

   Senior IT Manager with 24 years of experience, progressing from Engineer to Senior Manager, leading cross-functional engineering and program management teams. Expertise in large-scale projects, optimizing processes, driving efficiency, and leveraging SaaS and cloud platforms, and Agile, Scrum Methodologies for timely delivery.Optimizing Platforms and Ensuring Scalability: Optimize the performance of Salesforce platforms, ensuring they can efficiently scale to accommodate the organization\'s expanding needs.Managing Integration Processes: Spearhead integration initiatives between Salesforce to other organizational systems. This involves crafting and executing robust integration solutions, guaranteeing data consistency across platforms. Ensuring Security and Compliance: Governance and security of Salesforce platforms by implementing and enforcing best practices for data protection, user access controls, and compliance with pertinent regulations (such as GDPR or industry-specific standards). Regularly assess and remediate security vulnerabilities.Providing Technical Leadership and Managing Teams: Offer technical leadership to the systems engineering team, providing guidance on Salesforce best practices, troubleshooting intricate technical issues, and cultivating a collaborative and innovative work environment. Oversee the recruitment, training, and development of technical staff.

Education

• Madras University

  Bachelor of Commerce - BCom

• Alagappa University

  Master of Business Administration - MBA

• GMR Polytechnic

  Diploma in Commercial and Computer Practice (DCCP)

  1995 — 1998