Ramsha Raja

Administrative Assistant @Este Medical Group Uk

CRM management (Pabau), customer and client communication, managing front desk and phone call communications • Social media, marketing and sales support (email marketing, direct marketing) • Administrative support, handling scheduling, emails, document management, assisting with customer inquiries • Acted as the first point of contact for employees and clients, ensuring clear and professional communication • Supported HR processes by maintaining accurate records, managing employee inquiries, and coordinating schedules • Assisted with internal communications, ensuring key updates and policies were effectively shared with staff • Managed confidential documentation, including employee records and administrative files, ensuring GDPR compliance • Supported recruitment efforts by scheduling interviews and liaising with candidates when required