Ramsha Baig

Customer Service Assistant @Sainsbury's

London, GB

Took initiative to lead floor operations during peak hours, coordinating between departments to ensure smooth customer flow and efficient stock management.• Supported the induction and training of new staff, providing hands-on coaching and ensuring consistent understanding of store procedures and customer service standards.• Acted as a key point of contact between staff and senior management, communicating shift goals and ensuring team accountability in achieving sales and performance targets.• Monitored stock levels and delegated restocking tasks, prioritising high-demand areas and resolving supply chain or display issues in real time.• Handled customer escalations and service recovery cases, using discretion to resolve issues quickly while protecting brand reputation.• Contributed to store compliance by supporting health & safety checks, store audits, and accurate reporting during night and weekend shifts.

University of the West of Scotland

Master's degree, Information Technology

Iqra University (Official)

Bachelor of Business Administration (BBA), Business Administration and Management, General