Ramsey Eassa
Writer & Creative Professional | Narrative Design · Screenwriting · Project Support
- Role
- Project Assistant at AT&T
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Ramsey Eassa
Narrative-focused writer with experience in screenwriting, film/television development…
Experience
Project Assistant
Sep 2021 — Present · Boardman, OH, US
Research and analyze internal process issues, diagnosing root causes and supporting process improvement initiatives that clarify workflows and improve user experience. • Collaborate across multiple departments to design and implement new resolution workflows, reducing repeat contacts and streamlining the customer journey. • Develop and maintain internal training materials, SOPs, and internal documentation, distilling complex processes into clear, accessible resources. • Contributed to the development and training of an AI-driven customer service automation project, providing insights from both frontline and back-office operations to improve functionality and end-user outcomes.
Education
Keene State College
Film Production
Southern New Hampshire University
Bachelor of Arts - BA, Creative Writing and English
Skills
- Avid
- Screenwriting
- Editing
- Sound
- Final Cut Pro
- Short Films
- Video
- Camera
- Music Videos
- After Effects
- Cinematography
- Video Post-Production
- Avid Media Composer
- Film
- Film Production
- Documentaries
- Acting
- Producing
- Directing
- Post Production
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