Ramprakash Bairwa

Experience

1. System Administrator

   Sixsigma Softsolutions Pvt. Ltd

   Mar 2015 — Present · Jaipur, IN

   Troubleshooting clients and Servers on health issues and replication and software distribution issues. Security updates management using SCCM. Monitor ongoing deployment patches and Windows security packages. Troubleshooting client connectivity and package installation issues by analyzing SMS/SCCM logs. Responsible for installation, configuration and troubleshooting of computer hardware and software in windows environments. Monitor Test machines for Windows security patch deployment and share status to Deployment team for PAN India machines deployment.Create weekly and monthly SCCM and Defender reports and share to Team members for all machines should be compliance. Monitor and generate SCCM reports and share them to IT engineers. Configuration and troubleshooting of MS-Office O365 applications. Identify and escalate issues to relevant teams (Network and Wintel) with thorough follow-up to issue resolution. Provide IT Support for employees working remotely such as at clients sites or work from home. Perform on-site and off-site technical work to install and maintain required application software’s. Provided comprehensive training to internal and off-site users to optimize systems maintenance andresolve recurring issues. Experience maintaining and supporting operating system software in a production environment. Troubleshoot failures, identify problems, and recommend solutions to improve operational service efficiency and stability. Knowledge and troubleshooting experience with Windows based enterprise environments. Provide coaching and guidance to the existing Team Members regarding the Tata Play environment application software’s, process and reduce escalation. Configuration & provide scheduled backup over laptop & desktop through MS-One Drive & Parablu Application. Work on various reports and updates to the TCS management as per their requirement.