Ramon Pallaske

Director Global Retention @Audible

Berlin, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2026 — Present

Director Global Retention @Audible

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DE

EDUCATION

2016 — 2016

Executive Education at Rutgers School of Business - Camden

Trained Green Belt, Lean and Six Sigma

2009 — 2013

Ernst-Moritz-Arndt-Universität Greifswald

Mathematics and Computer Science

1994 — 2003

Albert-Schweitzer-Schule Offenbach am Main

Allgemeine Hochschulreife, Mathematik und Englisch

SKILLS

CoachingProcess ImprovementTicketing SystemsTraining Course DevelopmentMicrosoft OfficeSalesTrainingCustomer SatisfactionLean ThinkingRecruitingLean ManagementCall CentersTeam ManagementOperations ManagementContact CentersCustomer ServiceSoft SkillsGreen BeltTraining DeliveryPerformance ManagementEmployee TrainingCustomer ExperienceEmployee EngagementOutsourcing

ABOUT RAMON PALLASKE

For over a decade, Ramon has been a driving force behind Audible’s growth, evolving from a specialist in complex technical processes into a strategic leader in Retention and Program Management. Today, as Associate Director, he oversees global retention rollouts across all global markets, operating at the vital intersection of Product, Marketing, and Operations.What Drives Him:He is a firm believer that sustainable growth is rooted in deep customer obsession and the seamless integration of technical feasibility with business vision. Throughout his tenure at Audible, Ramon has been recognized as the \"go-to person\" for institutional knowledge and complex infrastructure; a foundation that now empowers him to make data-driven strategic decisions that deliver measurable impact.Core Focus Areas:Retention & Lifecycle Strategy: Developing and scaling global strategies to enhance customer loyalty and reduce churn via product-related changes.Global Market Expansion: Leading technical and operational workstreams for major market entries (e.g, Italy, Spain, Brazil) and large-scale system migrations.Cross-Functional Leadership: Orchestrating collaboration between Marketing, Product, Legal, and Tech teams to execute high-stakes projects like the implementation of PSD2-related changes and other regulatory topics.Ramon is an advocate for velocity: implementing solutions quickly, learning from failures, and continuously optimizing processes to provide customers with the best possible experience.

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Ramon Pallaske — Director Global Retention at Audible in Berlin, DE | Unifers