Ramona Hood
Chief Executive I Independent Director: Brinker International (NYSE: EAT) I Keynote Speaker I LinkedIn Top Voice I former, President & CEO at FedEx Custom Critical I Strategic Business Leader & Innovation Champion
- Role
- Independent Director at Brinker International
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Ramona Hood
Ramona Hood brings more than three decades of FedEx experience to her role as president and CEO of FedEx Custom Critical. She began her career with the organization in 1991 in an entry-level position and navigated single motherhood, higher education, and full-time work to construct a thoughtful career lattice. In doing so, Ramona obtained a number of executive leadership positions at FedEx Custom Critical and FedEx Supply Chain that provided her with a deep understanding of all aspects of the transportation world. Unafraid to grapple with the uncomfortable, Ramona is genuinely interested in seeking how to achieve meaningful, data-driven results to improve service, quality, and the work experience for customers, independent contractors and team members. She has developed culturally significant strategies for ongoing improvement while continuously driving the performance and strategic direction of the company. Ramona has been recognized for her excellence in thought leadership, social responsibility, and business acuity. As such, she has been asked to create value across various industries by advising several significant boards, including Brinker International, the Knight Foundation, Summa Health, and most recently, the Federal Reserve Bank of Cleveland to a three-year term that began Jan. 1, 2024 and includes serving on the presidential search committee. She earned a Bachelor of Arts in Business Management from Walsh University and an Executive MBA from Case Western Reserve University Weatherhead School of Management. Personal interests include fitness, contributing to the betterment of her hometown of Akron, travel – especially with her two daughters, and spoiling Brie, her beloved Labrador Retriever.
Experience
Independent Director
Jan 2021 — Present · Dallas, TX, US
Education
Walsh University
Bachelor of Arts - BA, Business Management
2012
Weatherhead School of Management at Case Western Reserve University
Executive Master of Business Administration (EMBA)
2016
Skills
- Transportation
- 3pl
- Transportation Management
- Freight
- Logistics
- Truckload
- Trucking
- Ltl
- Competitive Analysis
- Budgets
- Business Process
- Business Planning
- Change Management
- Account Management
- Air Freight
- Innovation Management
- Strategic Planning
- Customer Satisfaction
- Customer Experience Management
- Process Improvement
- Business Development
- Continuous Improvement
- Diversity & Inclusion
- Thought Leadership
- Operations Management
- Team Leadership
- Strategic Communications
- Strategic Partnerships
- Business Alliances
- Challenging Assumptions
- Training & Development
- Large Scale Change Management
- Crisis Response
- Kpi Transparency
- Succession Planning
- Career Development
- Intellectually Curious
- Service Delivery
- Global Operations
- Culture Shaping
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