Ramona Andrews
Complaint Management | Operations | Customer Experience | Contact Center
- Role
- Global Complaints Leader at Afterpay
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Ramona Andrews
Senior Operations leader with 20 years of experience in contact centers, complaint…
Experience
Global Complaints Leader
Oct 2022 — Present · US
Education
University of the West Indies, St. Augustine Campus
BSc.
Skills
- Complaint Management
- Call Centers
- Customer Experience
- Management
- Leadership
- Banking
- Customer Service
- Customer Satisfaction
- Knowledge Management
- Employee Engagement
- Leadership Development
- Communication
- Event Management
- Coaching
- Development of Employees
- Vendor Management
- Process Improvement
- Dispute Resolution
- Contact Centers
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