Ramona Andrews

Complaint Management | Operations | Customer Experience | Contact Center

Role
Global Complaints Leader at Afterpay
Location
Cincinnati, OH, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Ramona Andrews

Senior Operations leader with 20 years of experience in contact centers, complaint…

Experience

  1. Global Complaints Leader

    Afterpay

    Oct 2022 — Present · US

Education

  • University of the West Indies, St. Augustine Campus

    BSc.

Skills

  • Complaint Management
  • Call Centers
  • Customer Experience
  • Management
  • Leadership
  • Banking
  • Customer Service
  • Customer Satisfaction
  • Knowledge Management
  • Employee Engagement
  • Leadership Development
  • Communication
  • Event Management
  • Coaching
  • Development of Employees
  • Vendor Management
  • Process Improvement
  • Dispute Resolution
  • Contact Centers

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Ramona Andrews — Global Complaints Leader at Afterpay in Cincinnati, OH, US | Unifers